No option for Lifetime Map update

steveb2431
steveb2431 Registered Users Posts: 1
New Seeker
How do i update map with free lifetime map update. it shows map subscription has expires but should have free map updates?

Answers

  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    edited December 2020
    Hi
    @steveb2431
    Welcome to the site....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @steveb2431

    Welcome to the community! Could you send me the serial number of the device through a private message, please?

    Thanks, Vikram
  • impires
    impires Registered Users Posts: 1
    New Seeker
    I lost the map when I inserted the sd card in START 52. How to reinstall the lifetime map? It does not appear in tomtom connect.
  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Hi @impires

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram