No option for Lifetime Map update — TomTom Community

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

No option for Lifetime Map update

steveb2431steveb2431 Posts: 1 [New Seeker]
in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
How do i update map with free lifetime map update. it shows map subscription has expires but should have free map updates?

Answers

  • YamFazManYamFazMan Posts: 18,443
    Superusers
    edited December 2020
    Hi
    @steveb2431
    Welcome to the site....
    The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramKVikramK Posts: 10,906 Moderator
    Hi @steveb2431

    Welcome to the community! Could you send me the serial number of the device through a private message, please?

    Thanks, Vikram
  • impiresimpires Posts: 1 [New Seeker]
    I lost the map when I inserted the sd card in START 52. How to reinstall the lifetime map? It does not appear in tomtom connect.
  • VikramKVikramK Posts: 10,906 Moderator
    Hi @impires

    Welcome to the community!

    I have asked the team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
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