Start 60 is not connecting to my desktop

sitrep

I have a start sixty and even though I have the original cable plugged into the computer windows ten I cannot update the device it says not connected. The cable works fine when in car just not at computer. I previously have had no issues updating

DougLap

Hi @sitrep

Could you try plugging the USB cable for the Start 60 into your computer after you have got the My Drive Connect Software running and not before you open the software.

https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-

Doug

sitrep

I have tried that on 3 different PC's & a laptop same issur

XJ600

Any update on this, my Start 60 will not connect to my drive, lost all maps and cannot get to main menu on unit, only says no maps found.

DougLap

Hi @XJ600

This may help and hopefully @VikramK can check to ensure you get offered the map in My Drive Connect.

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

Doug

sitrep

I am still having the fsame issue it say device not connected when it is. Was thinking could I possibly have battery problem

YamFazMan

Hi
@sitrep
Welcome to the site....
No Maps Found... See @VikramK Post (Tomtom Moderator)
Here... https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found
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