The best route often takes me off the main road and into a dangerous and wrong route. — TomTom Community

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

The best route often takes me off the main road and into a dangerous and wrong route.

newgiuseppenewgiuseppe Posts: 1 [New Seeker]
edited December 2020 in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
I have a GO 510 with world maps. Whenever I travel, the device drives me into a route that not always is the best one. It often shows me routes thru dangerous mountains instead of the easy ones. I tend to ignore it and drive my own way using the device as an indication of where I am going. However, that is not the reason why I bought it. Can you tell me what is wrong with my TomTom GO 510 or what I am doing wrong_ Thanks.
Regards,
Giuseppe

Comments

  • VikramKVikramK Posts: 11,581 Moderator
    @newgiuseppe

    Hi Giuseppe

    Welcome to the community!
    Could be related to a software glitch, I would recommend that you do a factory reset and test it again when you drive next time.

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram
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