"Report not accepted" — TomTom Community

"Report not accepted"

Peter1995Peter1995 Posts: 12 [Apprentice Traveler]
Reported 3 separate issues on map share about weight and height restrictions on roads my tomtom 620 pro tried to route me down and now looking at map share the status reads not accepted!! Why is this .... what's the point in reporting if it's not taken into account and maps updated ???

Best Answer

  • VikramKVikramK Posts: 10,923 Moderator
    Accepted Answer
    Thanks, Peter

    The team has suggested selecting the option 'Routing' under Others and then specifying the details of the vehicle restrictions (including the weight and height)

    t1f9jdsj00io.png

    Thanks, Vikram

Answers

  • NiallNiall Posts: 10,854
    Superuser
    @Peter1995

    Please share the report refs here, so that one of the moderators ( @VikramK or @lampard ) can find out why they where rejected
  • Peter1995Peter1995 Posts: 12 [Apprentice Traveler]
    Thank you

    e54c7e20-bf77-48a2-a267-5e9ac01cc0dd

    67ccfbf3-a126-4d43-9426-327e2c33751a

    ad4f748e-fe21-44ff-9b3b-8dd595fea5b5

  • VikramKVikramK Posts: 10,923 Moderator
    @Peter1995

    Hi Peter

    Which option did you select when reporting the correction on the MapShare website?
    As per our team, all the three reports where rejected due to insufficient information.

    Regards, Vikram
  • Peter1995Peter1995 Posts: 12 [Apprentice Traveler]
    Hi mate I put all the issues under "other" but then couldnt see a selection for weight restriction only tunnel and bridge. Thanks
  • VikramKVikramK Posts: 10,923 Moderator
    Accepted Answer
    Thanks, Peter

    The team has suggested selecting the option 'Routing' under Others and then specifying the details of the vehicle restrictions (including the weight and height)

    t1f9jdsj00io.png

    Thanks, Vikram
  • AndyG1714AndyG1714 Posts: 53 [Outstanding Wayfarer]
    VikramK wrote: »
    Thanks, Peter

    The team has suggested selecting the option 'Routing' under Others and then specifying the details of the vehicle restrictions (including the weight and height)

    t1f9jdsj00io.png

    Thanks, Vikram

    but how is selecting this option going to have more evidence? either they don't even understand the issue, or they ignore it.
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