Download the Europe map on VIA 135 — TomTom Community

Download the Europe map on VIA 135

Hi,
since 4 days I can't download the new europe map.
I use tomtom via 135.
When I am connected to the internet everything is ok but no download occurs.
I always get a message like "Unsere Server sind derzeit ausgelastet" ("server working to capacity").

Answers

  • YamFazManYamFazMan Posts: 19,272
    Superusers
    Hi
    @fahrer13
    Welcome to the site....
    Firstly Try....
    Disconnect your Tomtom device....
    (Do not Reconnect your device until instructed)
    Logout of MyDrive Connect....
    From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
    Run MyDrive Connect & Login... Connect & Start your device....
    __________________________

    If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
    See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

    Stay Safe... ATB YFM
  • George112112George112112 Posts: 1 [New Seeker]
    Hi I have purchased live traffic updates @ £17.49 for Trucker 6000 and I haven't received instructions for download. Where is it and how do I find it? as it has not come via email or on my TomTom account. Thank you.
  • YamFazManYamFazMan Posts: 19,272
    Superusers
    Hi
    @George112112
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramKVikramK Posts: 11,650 Moderator
    Hi @George112112

    Welcome to the community! I reviewed your TomTom account and I don't see the service has been allocated. I would suggest contacting customer service with the order number and they should be able to sort this out for you.

    Regards, Vikram
  • YamFazManYamFazMan Posts: 19,272
    Superusers
    Hi
    @George112112
    Welcome to the site....
    Contacting Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
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