Lifetime services until 01/01/2021?

Foggy67

Hi, I just bought a Rider 500 directly from your site, in the offer and on the package it says that the traffic updates, maps and speed cameras are for life, instead on the navigator it appears to me that the same will expire on 01/01/2021 ,How is it possible?
Best regards.

YamFazMan

Hi
@Foggy67
Welcome to the site....
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @Foggy67

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check again.



Regards, Vikram

YamFazMan

Hi
@Foggy67
Welcome to the site....
The restrictions as a result of the Coronavirus, Social Distancing and people working from home, are probably delaying the Activation of Accounts and the Allocation of Maps & Services to Account’/Devices....
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @Foggy67

Welcome to the community!

I have asked the team to fix the services for your TomTom, please do a soft reset and check again.



Regards, Vikram

Foggy67

Thanks for the quick reply, I did as you told me and everything was fine, thanks again Best regards.