Problems connecting my GO 5200 with WiFi

Kadauk
Kadauk Registered Users Posts: 1
Apprentice Seeker
edited December 2020 in MyDrive Connect
I have two TomTom navigators. A go 50 perfectly connected to my Windows 10 computer and a go 5200 WiFi which is not recognized by the PC.

Mod edit: Machine translated from Italian!
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  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    edited December 2020
    Hi @Kadauk

    Welcome to the community!
    All the updates for the device should happen over the WiFi internet connection. You should still be able to use MyDrive Connect but that will only serve as an alternative internet connection source. All the update functions will still have to be performed on the device itself.

    See this article- https://help.tomtom.com/hc/en-us/articles/360013899580

    (Section under- Using MyDrive Connect as an alternative to a Wi-Fi® connection )

    Regards, Vikram