Serena voice on Start 60 — TomTom Community

Serena voice on Start 60

start 60 will download Serena but will not store on device shows when connected to my drive not showing when on battery power, also no direction voice only then
tried reset and a full reload\install


  • rider1riderrider1rider Posts: 1,130 [Exalted Pioneer]
    contact customer care for help
  • dec1957dec1957 Posts: 5 [Apprentice Traveler]
    edited January 11
    tomtom start 60
    I used to hear pre-installed standard voice instructions before: arrival time, early route instructions

    After I install NAVCORE, there is no voice instruction

    I have installed SERENA several times from MyDrive Connect but still my device showing no voice installed

    Also, in MyDrive Connect, under My Content, I can see SERENA voice: Language: Not Available. I do not understand what this is.
  • DougLapDougLap Posts: 8,880
    Hi @dec1957

    Lets see what @VikramK can suggest after reviewing the logs for your unit on the Tomtom Servers. Look back here tomorrow to see what he has to say.

  • VikramKVikramK Posts: 12,711 Moderator

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
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