MyDrive Connect - Outage

What did just pay for nothing

Vinlev_88
Vinlev_88 Registered Users Posts: 2
New Seeker
edited August 2021 in Map purchase & installation
Nothing happening - but money taken - wanted to update card but cannot open card

Answers

  • Vinlev_88
    Vinlev_88 Registered Users Posts: 2
    New Seeker
    I paid for a map - never received anything and now find out I cannot update the card because its in a Mitsubishi vehicle
    Nothing nada please refund my money
  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @Vinlev_88

    I reviewed your TomTom account; I don't see a device linked to your account.
    Also, the map you purchased has not been allocated.

    I would suggest that you contact the customer service with the order number and the device serial number. They will review the status and help you sort out the issue.

    https://help.tomtom.com/hc/en-au/articles/360015568919

    Regards, Vikram

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