`logging on to account — TomTom Community

`logging on to account

swiftfloswiftflo Posts: 14 [Apprentice Traveler]
edited December 2020 in Travel lounge
I am trying to log onto and DL TomTom.com/home, I get as far as inputting my password in but it will not accept my (correct)!! password and the Green box bottom left is only faint, is there a problem with the site?.

Best Answers

  • VikramKVikramK Posts: 11,581 Moderator
    Accepted Answer
    Hi @swiftflo

    Could you try clearing the browser cookies and stored login data and after that try logging in again?

    Thanks, Vikram
  • swiftfloswiftflo Posts: 14 [Apprentice Traveler]
    Accepted Answer
    Thanks, that cleared up the problem.

Answers

  • VikramKVikramK Posts: 11,581 Moderator
    Accepted Answer
    Hi @swiftflo

    Could you try clearing the browser cookies and stored login data and after that try logging in again?

    Thanks, Vikram
  • swiftfloswiftflo Posts: 14 [Apprentice Traveler]
    Accepted Answer
    Thanks, that cleared up the problem.
  • YamFazManYamFazMan Posts: 19,224
    Superusers
    edited December 2020
    Hi
    @swiftflo
    swiftflo wrote: »
    I am trying to log onto and DL TomTom.com/home, I get as far as inputting my password in but it will not accept my (correct)!! Password and the Green box bottom left is only faint, is there a problem with the site?.
    Further to @VikramK post...
    Re... The Green box bottom left is only faint (Inactive)
    I find if you Click somewhere else within the small open login window....
    The Green button becomes Active....

    Stay Safe... ATB YFM
  • swiftfloswiftflo Posts: 14 [Apprentice Traveler]
    Thanks,Vikram's remedy cleared up the problem but will remember your answer for a future date.
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