So my 5100 tomtom is stuck in a cycle where it says ‘connect to computer‘ which I do with the original cable, open mydrive and computer says ‘restoring device‘ it does this up to 100% then restarts the tomtom and the MyDrive on the PC claims ‘no internet connection’ which of course is working fine. The process then starts all over again, it’s done it 30-40 times and not restored anything ! Help 🙏😳
I even tried another pc with new mydrive download to no avail, also the cable works fine on my brand new GO premium.
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I have asked my team to push some repair scripts for the installed firmware on the device.
Just connect it to MyDrive Connect and let the jobs process. The device might reboot during the process.
Once done check if it continues to restore in a loop.
Regards, Vikram
I tried last night and again just now, still stuck in a loop restarting, mydrive opens, restores device to 100% but then on the ‘my devices page‘ where the updates show says ‘connecting’ but doesn’t, then restarts and it all happens again !