Contact support for Account query
KJPSLE
Posts: 2 [New Seeker]
How on earth do you now contact Tomtom to DISCUSS with someone an account query?
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Best Answers
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DougLap
Posts: 8,900 
SuperuserHi @KJPSLE
There is no Phone line facility with Customer Support with so many working from home because of Covid. Try the following.
Tap Support at the top of this page
Tap Sign in Top Right and log in with your account. You must do this
Tap Contact Us Bottom Right ( after you have signed in)
Help Box appears
Wait a few seconds and Get in Touch appears in the Help Box in Red
Tap Get In Touch
Tap Chat
Chat is busy so may take a few trys to get a contact and if Chat is not available it will say it is closed and display the working hours when it should be available.
Doug.11 -
YamFazMan
Posts: 20,096
SuperusersHi
@KJPSLE
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM
11
Answers
Superuser
There is no Phone line facility with Customer Support with so many working from home because of Covid. Try the following.
Tap Support at the top of this page
Tap Sign in Top Right and log in with your account. You must do this
Tap Contact Us Bottom Right ( after you have signed in)
Help Box appears
Wait a few seconds and Get in Touch appears in the Help Box in Red
Tap Get In Touch
Tap Chat
Chat is busy so may take a few trys to get a contact and if Chat is not available it will say it is closed and display the working hours when it should be available.
Doug.
Superusers
@KJPSLE
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________
(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM