Update my PRO 5150 using MyDrive Connect

raffer
raffer Registered Users Posts: 1
Apprentice Seeker
edited December 2020 in MyDrive Connect
Hello,i have a tomtom 5150 pro that is having a software problem,when i conect it to MYDRIVECONECT the computer recognizes the device but just says"resetting your equipment,please wait"and it doesn t go ahead.it doesn t download software....can you help please? thanks
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  • VikramK
    VikramK Registered Users, Administrators Posts: 13,133
    Moderator
    Hi @raffer

    Welcome to the community!
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram

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