After latest update device not right

Dj_Eddie1234

Hi I have had my device for approx 4 yrs and today I drove on a main road that I use regular but the sat nav thinks my truck was to big maybe for this route ??

DougLap

Hi @Dj_Eddie1234

Tap Menu
Tap Settings
Tap System
Tap Reset Device.

Firstly go to the Tomtom MyDrive Website and log into your account. Once there check that your GO units MyPlaces, My Routes and any 3rdParty POI files you have added to the unit are listed there. If they are then when you complete the Setup of the unit after the Reset when it logs into your account it will restore the data back onto the GO unit. If the data is not there then it will be lost from the GO Unit.

Doug

VikramK

Hi @Dj_Eddie1234

Welcome to the community!
The issue could be related to a temporary software glitch, I would recommend that you do a factory reset and test it when you drive next time.

Main menu- Settings- System- Reset device.

To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

See user guide

Regards, Vikram

Dj_Eddie1234

Hi not too sure on how to do a factory reset is it holding down power button until I hear drums ??

DougLap

Hi @Dj_Eddie1234

Tap Menu
Tap Settings
Tap System
Tap Reset Device.

Firstly go to the Tomtom MyDrive Website and log into your account. Once there check that your GO units MyPlaces, My Routes and any 3rdParty POI files you have added to the unit are listed there. If they are then when you complete the Setup of the unit after the Reset when it logs into your account it will restore the data back onto the GO unit. If the data is not there then it will be lost from the GO Unit.

Doug

Dj_Eddie1234

I’m proper confused on how I get my places off device on to computer to then do a reset then get info back on device