After latest update device not right — TomTom Community

After latest update device not right

Hi I have had my device for approx 4 yrs and today I drove on a main road that I use regular but the sat nav thinks my truck was to big maybe for this route ?? 35lsco72wl9w.jpeg

Best Answer


  • VikramKVikramK Posts: 12,685 Moderator
    Hi @Dj_Eddie1234

    Welcome to the community!
    The issue could be related to a temporary software glitch, I would recommend that you do a factory reset and test it when you drive next time.

    Main menu- Settings- System- Reset device.

    To avoid losing your stored favorites on the device you can create a back-up using MyDrive..

    See user guide

    Regards, Vikram
  • Dj_Eddie1234Dj_Eddie1234 Posts: 23 [Master Explorer]
    Hi not too sure on how to do a factory reset is it holding down power button until I hear drums ??
  • Dj_Eddie1234Dj_Eddie1234 Posts: 23 [Master Explorer]
    I’m proper confused on how I get my places off device on to computer to then do a reset then get info back on device mq3n08vclepe.jpeg
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