MyDrive Connect for MAC is not working on BIG SUR — TomTom Community

MyDrive Connect for MAC is not working on BIG SUR

bodakabodaka Posts: 4 [Apprentice Traveler]
edited December 2020 in MyDrive Connect
Haven't used my device for a long time, downloaded newest MyDrive Connect for MAC, it recognized the device and updated NAV Core, rebooted device. After that unable to connect.
Found log file filled with many identical lines
2020-12-01 22:17:59.398|50331742|Error|SecureStorageMac::RemoveItem|Failed to remove password for cookie or proxy tomtom.com.key.3: error The specified item could not be found in the keychain.
Tried removing TomTom folder from Application Support and start over but the same result.
Device seems to work just fine, maps are present.

Answers

  • lampardlampard Posts: 5,088 Moderator
    Hi @bodaka

    Welcome to the Community! Few users managed to resolve the KeyChain Access problem with MyDrive Connect by following the steps here.

    Hope it helps!

    Regards, lampard
  • bodakabodaka Posts: 4 [Apprentice Traveler]
    edited December 2020
    @lampard Error says that item is not found. That is why a suggestion to delete it is useless.
    There is nothing in keychain that matches "tomtom" as shown here:
    le8v0s3x2mne.png
    Are there any other suggestions?
  • bodakabodaka Posts: 4 [Apprentice Traveler]
    @lampard based on https://help.tomtom.com/hc/en-gb/articles/360013900260 macOS 11.0.1 Big Sur is not supported, even macOS 10.15 Catalina is not supported.
  • lampardlampard Posts: 5,088 Moderator
    Hi there @bodaka

    We've not seen any reports of MyDrive connect not working on the new version of macOS (Big Sur) and I think the above FAQ you mentioned is outdated and I'll report it to the team. However, try a clean re-installation of the MyDrive Connect application and see if this helps.

    Regards, lampard
  • gking34gking34 Posts: 1 [New Seeker]
    I am in the same boat as @bodaka. I have 2 Macs, one running Big Sur and the other running Catalina. I have reinstalled MyDrive Connect on both computers, but neither of them is able to connect to my GO 600 using MyDrive Connect. Not sure what to do now.
  • bodakabodaka Posts: 4 [Apprentice Traveler]
    I moved my attempts to Catalina and after significant struggle, repeating workaround many times, e.g. deleting tomtom* keys from keychain and even tomtom data folder from user home was able to update map after several attempts. One of the requirements was to disable screen saver and computer sleep since MyDrive Connect could not cope with either one and complete restart including workaround above required. This is the most horrible piece of macOS software I have ever seen. Unfortunately I have no access to Windows desktop at this time.
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