Voice control lost after update

nickell Registered Users Posts: 3
New Seeker
I have lost voice control on my 5100 after a recent update and although I have read that I now need digital rather than recorded UK voices, I cannot find them listed anywhere for download.
Can anyone please help?

Best Answer


  • YamFazMan
    YamFazMan Posts: 20,818
    edited November 2020
    Welcome to the site....
    Have you checked.... Tap 4Dot (.... Menu) --> Setting --> Voices....
    UK Computer voices Serena & Malcolm
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and can allocate the voice/s to your Tomtom Account.....

    Stay Safe... ATB YFM
  • lampard
    lampard Administrators Posts: 5,960
    Hi @nickell

    Welcome to the Community! I've added the Serna and Malcolm voice on your device and should be offered to you for download in MyDrive connect.

    Regards. lampard
  • nickell
    nickell Registered Users Posts: 3
    New Seeker
    Hi YamFazMan and Lampard,

    Thank you both for your help, Serena is now listed for downloading but not Malcolm. What's more, Serena cannot be installed anyway because the map takes all the available memory and my 8GB SD card is not recognised.

    Surely, this process should be easier than this!

  • nickell
    nickell Registered Users Posts: 3
    New Seeker
    After restarting both the 5100 device and MyDrive Connect on the PC, the SD card became visible and I was at long last able to install Serena. Still no Malcolm though, despite looking all the way down the non-alphabetical list!

    Best wishes,
  • DougLap
    DougLap Posts: 9,851
    Hi @nickell

    Hopefully @lampard can review why you cannot see Malcolm.