Voice control lost after update
nickell
Posts: 3 [New Seeker]
Hi,
I have lost voice control on my 5100 after a recent update and although I have read that I now need digital rather than recorded UK voices, I cannot find them listed anywhere for download.
Can anyone please help?
I have lost voice control on my 5100 after a recent update and although I have read that I now need digital rather than recorded UK voices, I cannot find them listed anywhere for download.
Can anyone please help?
0
Best Answer
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lampard
Posts: 5,210 
Moderator
Hi @nickell
Sorry about the mix-up but Malcolm is not compatible with your device but only WiFi devices. I guess you're all sorted now.
When you get a chance, please click 'Yes' to mark the comment as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here.
Regards, lampard6
Answers
Superusers
@nickell
Welcome to the site....
Have you checked.... Tap 4Dot (.... Menu) --> Setting --> Voices....
UK Computer voices Serena & Malcolm
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and can allocate the voice/s to your Tomtom Account.....
Stay Safe... ATB YFM
Welcome to the Community! I've added the Serna and Malcolm voice on your device and should be offered to you for download in MyDrive connect.
Regards. lampard
Thank you both for your help, Serena is now listed for downloading but not Malcolm. What's more, Serena cannot be installed anyway because the map takes all the available memory and my 8GB SD card is not recognised.
Surely, this process should be easier than this!
Regards,
Nick
After restarting both the 5100 device and MyDrive Connect on the PC, the SD card became visible and I was at long last able to install Serena. Still no Malcolm though, despite looking all the way down the non-alphabetical list!
Best wishes,
Nick
Superuser
Hopefully @lampard can review why you cannot see Malcolm.
Doug
Sorry about the mix-up but Malcolm is not compatible with your device but only WiFi devices. I guess you're all sorted now.
When you get a chance, please click 'Yes' to mark the comment as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here.
Regards, lampard