Speed camera updates expired

Birtie
Birtie Registered Users Posts: 4
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hi, I have a tomtom go 6200 that came with free updates for life on speed cameras and now I’m being asked to renew my subscription and pay how can this be, any answers would be great fully received.

Best Answer

  • Birtie
    Birtie Registered Users Posts: 4
    New Seeker
    Answer ✓
    That’s perfect, just connected and there on. Thanks for doing that.

Answers

  • YamFazMan
    YamFazMan Posts: 21,157
     Superuser
    edited November 2020
    Hi
    @Birtie
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • DougLap
    DougLap Posts: 10,052
    Superuser
    Hi @Birtie

    Hopefully @VikramK or @lampard will pick this up and review the settings for your unit on the TT servers. If the unit is the CarGO6200 then it should have "lifetime" speed and camera. See what they have to say tomorrow .

    Doug
  • Birtie
    Birtie Registered Users Posts: 4
    New Seeker
    Hi Doug, many thanks, I’ll wait for an answer. Thanks again.
  • Birtie
    Birtie Registered Users Posts: 4
    New Seeker
    It is the car go 6200
  • DougLap
    DougLap Posts: 10,052
    Superuser
    Hi @Birtie

    Thanks. I only mentioned Car as there is a Truck GO Professional 6200 and that comes with only 1 years Traffic and Cameras.

    Doug
  • lampard
    lampard Administrators Posts: 6,064
    Moderator
    Hi @Birtie

    Welcome to the Community! The speed camera updates are now activated on your device and updates should be offered when connected to WiFi.

    Regards, lampard
  • Birtie
    Birtie Registered Users Posts: 4
    New Seeker
    Answer ✓
    That’s perfect, just connected and there on. Thanks for doing that.
  • lampard
    lampard Administrators Posts: 6,064
    Moderator
    edited December 2020
    Hi @Birtie

    Glad, you're stored :)! When you get a chance, please click 'Yes' to mark the comment as an answer so other users can find it useful. If you have further questions, don't hesitate to post back here.

    Regards, lampard