No live service from 27.11.2020

Patryk_xyz
Patryk_xyz Registered Users Posts: 6
Apprentice Seeker
edited November 2020 in TomTom Services
It's says tomtom server error. It's says that connected. It's on tomtom 950 live

Comments

  • lampard
    lampard Administrators Posts: 5,941
    Moderator
    Hi @Patryk_xyz

    Welcome to the Community! I think you should make a factory reset on your device and see if it brings back the services as I couldn't find any problem with the SIM and subscription on it.

    Rgards, lampard
  • Patryk_xyz
    Patryk_xyz Registered Users Posts: 6
    Apprentice Seeker
    SIM Card It's OK. it's says CONNECTED. No live services as it says Tomtom server error. Do anybody knows why is that?
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @Patryk_xyz

    Have you done the factory Reset?

    Doug
  • Patryk_xyz
    Patryk_xyz Registered Users Posts: 6
    Apprentice Seeker
    I've done factory reset. Same problem. Tomtom server error
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @Patryk_xyz

    I suggest therefore you contact Customer Support. See the following link to post by @YamFazMan which should help you do this.

    https://discussions.tomtom.com/en/discussion/comment/1733105/#Comment_1733105

    Doug
  • Patryk_xyz
    Patryk_xyz Registered Users Posts: 6
    Apprentice Seeker
    Customer Support advise so far: factory reset.. Useless...
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @Patryk_xyz

    Lets see what @lampard or @VikramK suggest. Look back here to see what they say.

    Doug
  • lampard
    lampard Administrators Posts: 5,941
    Moderator
    Hi there @Patryk_xyz

    I've sent a heads-up to the support and someone will get back to you shortly.

    Regards, lampard
  • Patryk_xyz
    Patryk_xyz Registered Users Posts: 6
    Apprentice Seeker
    I found that last connection was on 25.11. Recently I renew subscription and I wonder when last subscription ended or have I pick up live services for correct device (I logged before purchase). From Tomtom support so far I got advise to reset device and not to log in. It worked last time but this time not. I can't even check my subscription through device. It's says CONNECTED but can't connect to TomTom server...Maybe problem is with simcard provider... On my device I found file pluserror.txt, including some info: error type 0, error number 3 - but I can't find what it means.
  • Patryk_xyz
    Patryk_xyz Registered Users Posts: 6
    Apprentice Seeker
    is it second wave of END OF LIFE some devices?
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @Patryk_xyz

    Have you been contacted, possibly by email, by someone from Tomtom as advised in @lampard 's post above dated 2/12.

    Regarding viewing your subscriptions if you click on the following link and then Log into your account Top Right then on the next page at the top just under the heading you will see a selection of links including one for subscriptions. This will tell you what subs you have .

    https://www.tomtom.com/en_gb/navigation/

    Doug

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