No maps on Start 52 — TomTom Community

No maps on Start 52

got a start 52. after downloading recent update, when turned on, screen goes completely white and shows no maps.
Tried resetting device, by holding start button for 10 seconds, but no black screen with white writing appears.
So i am unable to reset device and reload maps.

Does anybody have any other suggestions that might help?

Answers

  • lampardlampard Posts: 5,210 Moderator
    Hi @Doozer

    Welcome to the Community! I see that your device was updated with the latest map yesterday, are you still stuck on the screen with white letters? If yes, please make a soft reset on the device (Press down the on/off button until it makes a drum sound) and connect it to the computer to check for the updates via MyDrive Connect to recover it.

    Let us know how it goes!

    Regards, lampard
  • DoozerDoozer Posts: 2 [New Seeker]
    still no good.
    tried soft and hard reset and still having white screen with no writing.
    please, any other suggestions?
  • lampardlampard Posts: 5,210 Moderator
    Hi @Doozer

    Once you make a soft reset, please connect the device to the computer and see if the MyDrive connect updates (or shows updating) the device. (Ignore if it's stuck on the screen with white letters)

    If still no joy, get in touch with our support and they'll be able to help you further in this case.

    Regards, lampard
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