Rider 500 fails connection with Huawei P30 pro

EJvDul Registered Users Posts: 1
New Seeker
edited December 2020 in RIDER
mij rider 500 and p30 pro fail to make a stable bt connection. after the first time it says the divice is out of range, wich it isnt and does not connect..
how come and what to do??


  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    Try to reboot your phone and start the MyDrive App.

    If that doesn’t work;
    • Remove MyDrive App on your Phone.
    • Remove BT pairing with your Rider on your Phone.
    • Remove BT pairing with your Phone on your Rider.
    • Clear the hidden cache partition of your phone. (Google for procedure)
    • Drum reset your Rider.
    • Install MyDrive App
    • And pair again.
  • TigerRider
    TigerRider Registered Users Posts: 169
    Exalted Navigator
    edited December 2020
    It occurs to add that the frequency band used by Bluetooth is rammed with other uses, the big one being microwave ovens then other remote control systems including bike alarm fobs. I quite often get a "Headset Connected" as I ride and its usually in the same places. Could it be localised interference?

    A problem of a connection failure could be resolved by trying somewhere else, perhaps just 100 metres up the road. Not saying it'll solve this one but maybe worth a try.

    My worse issue was getting going after doing the Le Mans car museum. Just could not deactivate my bike alarm until I got pushed a mile or so down the road. Think the alarm receiver was saturated. There was an airfield just over the fence from the track. UHF radios/Radar anyone?
  • YamFazMan
    YamFazMan Posts: 20,804
    A friend of mine had a similar problem in a pub car park.... He could not deactivate his car alarm/immobilizer, we had been trying for a while to deactivate his car alarm we managed to open the doors but the engine was immobilized
    One of the staff from the pub said push the car to the other side of the car park and try again, it worked the car started OK... He said they had this happen before... We had parked near the hatch to the beer cellar the electronics in the cellar was interfering with the car alarm....

    Stay Safe... ATB YFM
  • Jussi_M
    Jussi_M Registered Users Posts: 8
    Master Explorer
    Exactly the same problem. Rider 500 / Huawei P 30 Pro.
    I remove the pairings from both units
    Clear the cache from phone uninstall the app.
    Re install the app pair it with the app.
    Success, but then
    Device is out of range according to the app, but phones BT can be manually connected to the gps phone says connected.
    gps says data for traffic & other services - unable to connect and Smartphone messages Unable to connect.

    Crap code somewhere....