Blank screen on Via 135

ruggerboy

Switches on but screen is blank, have subsequently done an update, just had a message that I've reached my destination! Help please.

YamFazMan

Hi
@ruggerboy
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....

Stay Safe... ATB YFM

ruggerboy

Thanks for that.
I did as you suggested, got the drum roll, the screen light up and remained blank until it faded a little while later.