Blank screen on Via 135

ruggerboy
ruggerboy Registered Users Posts: 2
Apprentice Seeker
edited November 2020 in MyDrive Connect
Switches on but screen is blank, have subsequently done an update, just had a message that I've reached my destination! Help please.

Answers

  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    Hi
    @ruggerboy
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM

  • ruggerboy
    ruggerboy Registered Users Posts: 2
    Apprentice Seeker
    Thanks for that.
    I did as you suggested, got the drum roll, the screen light up and remained blank until it faded a little while later.