Blank screen on Via 135 — TomTom Community

Blank screen on Via 135

ruggerboyruggerboy Posts: 2 [Apprentice Seeker]
edited November 2020 in MyDrive Connect
Switches on but screen is blank, have subsequently done an update, just had a message that I've reached my destination! Help please.


  • YamFazManYamFazMan Posts: 19,272
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM

  • ruggerboyruggerboy Posts: 2 [Apprentice Seeker]
    Thanks for that.
    I did as you suggested, got the drum roll, the screen light up and remained blank until it faded a little while later.
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