Incorrectly road closed

Madone7

There is a large group of roads marked as closed near my home, I have reported it via the tool but 3 weeks later I still get re-routed 20mins the wrong way every time I use TomTom !!!, Why has the map update not released. It's unusable for me as it is and I just paid my yearly traffic subscription!!. On the map correction tool my changes are marked as fixed but why are they not released ???

VikramK

Hi @Madone7

Which TomTom device model do you have?
Can you also share the report id so I can verify the status, please?

Regards, Vikram

Madone7

I am using a android phone with the go app.

As you can see from the image I set many reports on the map correction tool.

Madone7

Hi, it has still not been fixed ?, Can you comment ?, When will this be fixed ?

Madone7

Just downloaded the big update from this week and those roads are still marked as incorrectly closed !?!?. @VikramK can you advise please ??

Madone7

In fact more roads have incorrectly been added !!!!!, Rather than being fixed it has got worse !! @VikramK please help with this !

Madone7

VikramK wrote: »

Hi @Madone7

Which TomTom device model do you have?
Can you also share the report id so I can verify the status, please?

Regards, Vikram

This is still closed !, Could you follow up ?, It's been 6 weeks since I first reported this and even longer since the error occurred in the map. Why does it take so long for accepted changes to appear in maps ???

Madone7

VikramK wrote: »

Hi @Madone7

Which TomTom device model do you have?
Can you also share the report id so I can verify the status, please?

Regards, Vikram

@VikramK - can you please update me on this, a road closure is meant to come in weekly fixes but this set of roads is still incorrectly marked as closed 3 months later !?!?!?.
Is there any reason why this is not getting fixed ?