MyDrive connect going round in circles. — TomTom Community

MyDrive connect going round in circles.

Jezza73Jezza73 Posts: 2 [New Seeker]
I've connected my 6250 in my drive but my content is not showing. Nothing is! I got the tick so i know it is connected but when i click on the box it just says about 'Update the device the easy way bla bla bla...' with a box at the bottom saying 'I Got it' when i click on that it goes back to my device! If i plug it in, the same box comes up saying 'If you want to update other devices, disconnect this device first' !! Tom Tom videos say i should have headings . . my device, my content etc. Is my Speed cameras up to date? How do i check?

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  • Jezza73Jezza73 Posts: 2 [New Seeker]
    Hi Doug.

    I see. Yes I updated it this afternoon from the TT and it took about 3 - 4 hours. I only recieved the TT this morning. I suppose it automatically updated the Speed Cameras as well. It's just when i logged onto TomTom website site it says 'Life Time* Speed Camera Updates Europe' Its got active underneath but then install beside it. I have probably just got a bit confussed. I have never had a Sat Nav before! So what you're basically saying is that it will automatically update Maps/speed cameras by WiFi when i do updates.

    Many Thanks for your reply.

    Jeremy
  • YamFazManYamFazMan Posts: 18,443
    Superusers
    Hi
    @Jezza73
    Further to Doug's post....
    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
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