What can I do if the SDHC card is not recognised by TomTom Home [FIXED]

gpopa Registered Users Posts: 1
New Seeker
edited November 2020 in Built in car navigation
Hi all

I purchased the latest map of Australia with the view of updating the maps on my 2012 Mazda CX-5. I followed all the steps in the manual to connect the SDHC card from the vehicle however the TomTom Home software still says that there is no device connected. I went through the troubleshooting that stated to delete off the card the folder Loopdir, re-insert it in the car, start it up etc .. i have done this about 10 times with no success..

I am running on a computer that is running Windows 10 Home V20H 64 bit and have installed the latest TomTom Home app from the website. The SDHC card is connected to the laptop via a SD card reader.