TomTom Home does not recognize my Tomtom GO Essential? — TomTom Community

TomTom Home does not recognize my Tomtom GO Essential?

Installed both "TomTom home" and "My drive Connect".
Updating is fine via My Connect.
Unfortunately, TomTom home does not recognize my Essential.
- "no navigation system connected" remains constantly at the bottom of the screen
USB is recognized, (sound is played)
- Used several ports, no effect
3 different cables use, result remains the same.
I use win 10 on my laptop and win 7 on the fixed PC.
Tried latest / latest software 2.20.15.132 on both machines. no effect either.
Logged in nicely, then you are asked to connect your system.
My old TomTom Via removed from the mothballs and connected but both navigation systems are not recognized on the laptop with Windows 10
Every time there is a popup that there is no internet connection, strange it just works.

QUESTION: Can TomTom home work with the Essential?
If so, why does the software not recognize my Tomtom GO Essential?
Say no, why is that not indicated in a popup?




Mod edit: Machine translated (Dutch)

Best Answer

Answers

  • YamFazManYamFazMan Posts: 18,443
    Superusers
    edited November 2020
    Hi
    @Frans_Petry
    Welcome to the site....
    The GO Essential is one of the latest devices and uses 'MyDrive Connect'....
    Get it Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
    Note... There are different versions of MyDrive Connect for the earlier versions of Windows See Link Above....

    'Tomtom Home' is for the First/Early devices and will NOT work with your GO Essential
    ____________________________

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to login to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....

    27bxc59f2s23.png
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM
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