Screen Locks up after calculating the route

am62
am62 Registered Users Posts: 2
Apprentice Seeker
TomTom app had been working fine until it was time for me to renew my subscription last week. After spending several hours downloading the required upgrades, TomTom screen just froze. I reset my device and it started working again. However, now every time I search for a destination, the screen will freeze after the route is calculated and will not work again until after I cycle power on the device.

Comments

  • YamFazMan
    YamFazMan Posts: 20,794
    Superuser
    Hi
    @am62
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM

  • tgold
    tgold Registered Users Posts: 2,192
    Revered Voyager
    YamFazMan wrote: »
    Have you tried a Soft/Drum roll restart on the device ???
    What device did you have in mind?

  • am62
    am62 Registered Users Posts: 2
    Apprentice Seeker
    Thanks for your input, However, my android divice is fixed mount screen in my car. It does not have a power button. The device reboots every time I restart the car. So, unfortunately, it is still not working.