How can I return this unit? — TomTom Community

How can I return this unit?

This unit will not accomplish my goal. I've tired to use it over several routes and it falls short of my requirements,. How do I return this unit and get a refund?
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Answers

  • DougLapDougLap Posts: 8,829
    Superuser
    Hi @Rsmull

    Contact Customer Support. There is no phone support with so many working from home.

    Tap Support top of this page
    Tap Sign in and log in with the same account as you are using to get on forum. You need to do this.
    Tap Contact us bottom right
    Help Box appears and after a little while a box appears lower down with Het in Touch
    Tap Get in Touch
    Tap Chat.

    It is busy so may take a few goes to get Chat connection.

    Doug
  • YamFazManYamFazMan Posts: 20,056
    Superusers
    edited November 2020
    Hi
    @Rsmull
    Welcome to the site....
    Contact... Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
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