Connection to iphone — TomTom Community

Connection to iphone

I could easily connect my Runner 3 with my iphone before but as of update to 1.7.64 I can no longer pair my Runner 3 to my iphone. Problem is that on my Runner 3 the screen shut flashes away... I go to Phone > Pair new (open app on iphone and also pair over there) - my iphone find the watch so I click on the watch but my Runner 3 just immediately moves back to the "Settings"-menu without giving me a code to be able to complete the pairing. Anyone familiar with this problem?? I tried it several times during past week.. I even reset my Runner 3 etc.. So seems a technical (update version) problem... Hope this will be solved soon!

Comments

  • tfarabaughtfarabaugh Posts: 16,568
    Superusers
    That update was released 3 years ago when TT Sports went out of business so I am not sure when you last connected to a computer that it gave you an update. There is no solution coming, the company is gone.

    You should try to reset the connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.
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