2 days 2 weight limits

Peter1995
Peter1995 Registered Users Posts: 12
Apprentice Traveler
Have owned the tom tom pro 620 for 2 days and both days its tried routing me to use weight limits, even tho I used the my drive app and that gave me the correct route I then send it to tom tom and it changes the route and wants me to use restricted roads ..... is there a fix for this .... I may aswell send the satnav back and just use my drive on a phone for free 🤷‍♂️

Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Hi @Peter1995

    Welcome to the community!
    It seems like the device is not taking into consideration the weight limits for certain sections of the planned route. This could just be a software glitch and so I would recommend that you try a factory reset and see that will fix the issue.

    If nothing changes then this is something you should report to our customer service team.

    In the meanwhile, you can try syncing the planned route in MyDrive web as a track so it does not change on the device after the sync.

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    Regards, Vikram
  • Peter1995
    Peter1995 Registered Users Posts: 12
    Apprentice Traveler
    Okay I'll try that, thank you