Has anyone recently had a call from a so called 'tech' regarding updates? — TomTom Community

Has anyone recently had a call from a so called 'tech' regarding updates?

A guy took over my computer, when i was having problems updating my TomTom Start 25 about a year ago and using the helpline, just as others have, it seems.
I naturally assumed...as did others on this forum, that he was working for this company.
I paid him for what i thought was a service to update my satnav for life.
He contacted me today and tried to repeat the same 'service', but said that there was a problem and he needed to complete a procedure with Microsoft...for more money obviously.
That's when the bells began to ring and i told him thank you, i will leave it for now.
This guy [and probably others like him] have been exposed...thanks to your forum.
It would seem that he has the ability to create his own telephone numbers.
The one he used today was a London number:- 020 7097 3717 [probably bogus too!]
I must add that if i had not had cause to use the helpline, this would not have occurred.

Comments

  • YamFazManYamFazMan Posts: 19,054
    Superusers
    Hi
    @freds_son20
    Welcome to the site....
    Sorry to hear you have been scammed....
    Did they ring you up out of the blue or did you visit a Website ???
    The Scam Tomtom websites are visually very professional and are remarkably convincing....
    The Phone call or Chat line is where you get first get suckered in... then the Support Service person (Scammer) rings you to completes the Scam....

    See my Signature for more info....
    Stay safe... ATB YFM
  • freds_son20freds_son20 Posts: 3 [Apprentice Seeker]
    Hi YamFazMan, As i said, i needed to do the routine update as recommended, due to changing roads etc.
    I was unable to update my satnav by using the normal procedure and decided to use the 'helpline'. A lady answered, then a gentleman took over and i followed his directions, as i assumed that he was working for TomTom. I don't profess to know how these people manage to intercept messages, but surely this company should be able to shut these scammers down somehow.
  • YamFazManYamFazMan Posts: 19,054
    Superusers
    Hi
    @freds_son20
    Welcome to the site....
    I'm Sorry... But I think you were on one of the Scam lookalike Tomtom website right from the very start....
    The Scam websites are visually very professional and are remarkably convincing....
    The Phone call or Chat line is where you get first get suckered in... then the Support Service Person (Scammer) rings you to completes the Scam....

    See my Signature for more info....

    Stay Safe... ATB YFM
  • freds_son20freds_son20 Posts: 3 [Apprentice Seeker]
    Hi, Many thanks to YamFazMan for your comments. As i have stated though, the onus is surely on TomTom themselves to resolve any security problems, but it seems that they do not read the comments people have made [or simply do so, then decide that it's too much trouble!] I will therefore be considering the purchase of a rival product, or changing my vehicle for one that has a satnav already installed. I will not now be attempting to update my device in the future.
  • YamFazManYamFazMan Posts: 19,054
    Superusers
    edited January 2
    Hi
    @freds_son20
    (Snip) I will therefore be considering the purchase of a rival product, or changing my vehicle for one that has a satnav already installed. I will not now be attempting to update my device in the future.
    There's also numerous SCAM sites for Ga*m*n devices....

    Stay Safe... ATB YFM
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