Has anybody else been scammed by TomTom

Greggs
Greggs Registered Users Posts: 2
New Seeker
I had a problem with my computer after downloading an update to MyDrive Connect (corrupt file) and TomTom put me in touch with a technician and to fix the problem I had to buy Webroot Secure.
Two weeks later a message appeared "Protection Disabled (Subscription Expired). I contacted Webroot who asked for purchasing details, which I sent and they replied that I had purchased from an unauthorised third party. Can anybody help ?????????

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Answers

  • rotproof1
    rotproof1 Registered Users Posts: 34
    Renowned Wayfarer
    edited November 2020
    It was not tomtom for sure. They will never ask you to buy some third-party software. You have been scammed but not by TomTom
  • Greggs
    Greggs Registered Users Posts: 2
    New Seeker
    TomTom put me in touch with the technician who sold me Webroot to fix the problem. I have a record of his name and a receipt from TomTom support.
  • kd4ylq
    kd4ylq Registered Users Posts: 2
    Apprentice Seeker
    Just for the record, MyDrive has worked exactly once since I bought the Go Supreme. Every time since my first attempt to use it, I get a "We are having trouble accessing TomTom services. Please try again later" message. The thing has been a utterly complete failure for my intended use - a total waste of money!!
  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    edited May 14
    Hi
    @kd4ylq
    Note... If your GO Supreme is failing to connect over Wi-Fi....
    Is Tomtom MyDrive Connect installed >> AND << Running on your PC....
    + Are you using your PC to Power your GO Supreme ???
    In the above situation the USB Connection will take priority over the Wi-Fi connection....
    Optons....
    (1)... Use an alternate power supply to power your device...
    (2)... Or quit MyDrive Connect on your PC Task --> Then Unplug then Re-insert the USB Lead on your PC for the device to register the data connection change....
    (3)... Disable the MyDrive Connect 'Auto start with you PC' in the MDC Settings menu then only run MDC as and when required....
    _________________________
    End
    _________________________

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB....


    TomTom Video... Updating your navigation device using Wi-Fi



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on Your WI-FI name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ____________________________

    Option... (1) Connected Wi-Fi

    zzb10t6jrg2v.jpg
    Updating the device....
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

    Extra Maps are Installed/Maintained....
    Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
    ____________________________

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

    Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
    Updating your new device over USB will require "MyDrive Connect"
    Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    There's no need to log in to MyDrive Connect... See Note... (1)
    Connect your Device to a USB Port on your PC
    The Update will hopefully complete

    If you're using a Laptop, it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
    _________________________

    Note... A new version of MyDrive Connect has been released.....
    See.... https://discussions.tomtom.com/en/discussion/1130566/a-new-version-of-mydrive-connect-released

    When using the latest MyDrive Connect, the menu flow has changed....
    Now, when using the latest version of MyDrive connect to update a NAV5 (Wi-Fi) device over USB, it >> APPEARS << that you can update the device using the MyDrive Connect menu structure... When in fact this is >> NOT << the case....

    Clicking on the update button only opens the new MyDrive Connect "Splash screen" saying "UPDATE DEVICE THE EASY WAY" etc...

    The NAV5 (Wi-Fi) devices have no access to the MyDrive Menu structures as used by the previous NAV3 & 4 devices.....
    ___________________________

    If you choose to update a NAV5 (Wi-Fi) device over USB....
    MyDrive Connect only needs to run in the background on the PC Taskbar... You can close the 'Main Mydrive Window'

    em7rmo28tl38.jpg
    That is displaying "UPDATE DEVICE THE EASY WAY" Splash screen...

    a1a9r6jyfdho.jpg
    Updating a NAV5 (Wi-Fi) device... Even if you are updating using USB... The updating method is the same as using Wi-Fi....
    All the update actions are executed on the device...
    Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items....
    If a Operating System Software update (Navcore) is required... Deselect the remaining updates, install the Navcore update 1st....

    The Navcore Software Update is Mandatory, you cannot deselect the update....
    lvf6a0pjrt8t.jpg
    Then install the remaining updates....
    I always install the update one at a time....
    There's less chance of a log jam on the Server....
    iofr8x26j4oi.jpg
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    Stay Safe... ATB YFM