Purchased speed cameras and traffic but no download

sulzak

I cant get intouch with tomtom so im stuck

DougLap

Hi @sulzak

Possibly @lampard will be able to sort this biut it may not be until Monday now. so keep an eye out here. Otherwise you need to contact Customer support and the following link may help you achieve that.

https://discussions.tomtom.com/en/discussion/comment/1733105/#Comment_1733105

Doug

VikramK

Hi @sulzak

Welcome to the community! There are several devices linked to your TomTom account. For which device did you order the subscription?

Regards, Vikram

VikramK

Hi @acaro69

Welcome to the community! The order has not been allocated to your TomTom account. Please get in touch with the customer service with the invoice or the order number and they should be able to sort out this out.

Regards, Vikram

DougLap

Hi @sulzak

Possibly @lampard will be able to sort this biut it may not be until Monday now. so keep an eye out here. Otherwise you need to contact Customer support and the following link may help you achieve that.

https://discussions.tomtom.com/en/discussion/comment/1733105/#Comment_1733105

Doug

VikramK

Hi @sulzak

Welcome to the community! There are several devices linked to your TomTom account. For which device did you order the subscription?

Regards, Vikram

acaro69

hi I have the same problem



Mod edit: Machine translated (Italian)

VikramK

Hi @acaro69

Welcome to the community! The order has not been allocated to your TomTom account. Please get in touch with the customer service with the invoice or the order number and they should be able to sort out this out.

Regards, Vikram

VITALII128

Привіт! Як зв'язатися з службою підтримки?

DougLap

Hi @VITALII128

https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Or try the following:-

Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

Chat is busy you may have to try a few times.

Doug