Is my start25 (serial number BL) still supported with free maps for life?
armchairtraveller
Registered Users Posts: 7 
Apprentice Seeker
Apprentice Seeker
I tried asking Chat but got nowhere, chat is useless, which serial numbers are and which are not supported
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Comments
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Mine is Start 25 serial number BL-is it supported with free for life maps0
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Hi @armchairtraveller
Tomtom have stated that even on the units declared obsolete that Lifetime Maps are continuing to be honoured.
Doug0 -
Dont think that is right just went into my account it has mine registered and will not give updates as will BK but BQ is ok!0
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Hi @armchairtravellers
See @VikramK 's post on the following starting Tomtom's official position which has not been changed since then. If you are not being offered updates then maybe @lampard can review your units settings out on the `Tomtom servers if that is what is required. Look back here later.
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
Doug0 -
Hi
@armchairtraveller
Tomtom FAQ End of life devices....
Here... https://www.tomtom.com/en_gb/obsolete-products/#car
Stay Safe... ATB YFM0 -
Very interestin but mine is not there Start25 (BL) nor is the (BK) and I have now gone onto my account and it states no updates. Maybe its time to go over to Garmin as Tomtom is obviously a con lifetime maps=HA!!0
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Hi
@armchairtraveller
The End of Life devices have only 2 GB or Less of onboard memory....armchairtraveller wrote: »Very interesting but mine is not there Start25 'BL'
Nor is the 'BK' (Snip)
The Start 25 'BL'... Has 4 GB of Onboard Memory and is not listed as EoL....
See Tomtom FAQ.... Device details: TomTom Start (MyDrive Connect)
Here... https://help.tomtom.com/hc/en-gb/articles/360015808079-Device-details-TomTom-Start-MyDrive-Connect-
On the other hand the Start25 'BK' is listed EoL....
Tomtom FAQ End of life devices....
Here... https://www.tomtom.com/en_gb/obsolete-products/#car
ATB YFM0 -
Hi Again....
@armchairtraveller
End of Life devices....
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured....
See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM0
