Is my start25 (serial number BL) still supported with free maps for life?

armchairtraveller

I tried asking Chat but got nowhere, chat is useless, which serial numbers are and which are not supported

armchairtraveller

Mine is Start 25 serial number BL-is it supported with free for life maps

DougLap

Hi @armchairtraveller

Tomtom have stated that even on the units declared obsolete that Lifetime Maps are continuing to be honoured.

Doug

armchairtraveller

Dont think that is right just went into my account it has mine registered and will not give updates as will BK but BQ is ok!

DougLap

Hi @armchairtravellers

See @VikramK 's post on the following starting Tomtom's official position which has not been changed since then. If you are not being offered updates then maybe @lampard can review your units settings out on the `Tomtom servers if that is what is required. Look back here later.

https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1

Doug

YamFazMan

Hi
@armchairtraveller



Tomtom FAQ End of life devices....
Here... https://www.tomtom.com/en_gb/obsolete-products/#car

Stay Safe... ATB YFM

armchairtraveller

Very interestin but mine is not there Start25 (BL) nor is the (BK) and I have now gone onto my account and it states no updates. Maybe its time to go over to Garmin as Tomtom is obviously a con lifetime maps=HA!!

YamFazMan

Hi
@armchairtraveller

armchairtraveller wrote: »

Very interesting but mine is not there Start25 'BL'
Nor is the 'BK' (Snip)

The End of Life devices have only 2 GB or Less of onboard memory....
The Start 25 'BL'... Has 4 GB of Onboard Memory and is not listed as EoL....
See Tomtom FAQ.... Device details: TomTom Start (MyDrive Connect)
Here... https://help.tomtom.com/hc/en-gb/articles/360015808079-Device-details-TomTom-Start-MyDrive-Connect-

On the other hand the Start25 'BK' is listed EoL....

Tomtom FAQ End of life devices....
Here... https://www.tomtom.com/en_gb/obsolete-products/#car

ATB YFM

YamFazMan

Hi Again....
@armchairtraveller
End of Life devices....
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured....

See VikramK Post (TomTom Staff) Here....
https://discussions.tomtom.com/en/discussion/1032484/end-of-life-device-with-lifetime-maps/p1
________________________________

If you have Lifetime Maps or an existing Map Subscriptions

Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM