Can't start TomTom GO Premium

Davidphilipstafford

only bought july 2019 from amazon today it just stopped screen went blck i have tried powering from mains in offfice and different cable but to no avail

DougLap

Hi @Davidphilipstafford

Does this happen with the cable in the back of the unit itself rather than when the unit is in its holder thus eliminating the possibility of a problem with the holder.

Doug.

Willy875

Maintenir le bouton marche / arrêt jusqu'à entendre le son du tamtam et que l'appareil redémarre.
Cela peut prendre plusieurs minutes.

Seglerhans

mine also nothing at all even on charger cable or computer or in holder in car. I think I like my old unit better .

YamFazMan

Hi
@Davidphilipstafford
@Seglerhans
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....

Stay Safe... ATB YFM