Can't start TomTom GO Premium

Davidphilipstafford
Registered Users Posts: 1 
Apprentice Seeker

Apprentice Seeker
only bought july 2019 from amazon today it just stopped screen went blck i have tried powering from mains in offfice and different cable but to no avail
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Answers
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Hi @Davidphilipstafford
Does this happen with the cable in the back of the unit itself rather than when the unit is in its holder thus eliminating the possibility of a problem with the holder.
Doug.0 -
Maintenir le bouton marche / arrêt jusqu'à entendre le son du tamtam et que l'appareil redémarre.
Cela peut prendre plusieurs minutes.0 -
mine also nothing at all even on charger cable or computer or in holder in car. I think I like my old unit better .0
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Hi
@Davidphilipstafford
@Seglerhans
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
Stay Safe... ATB YFM
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