I am banned???

aott

I am a long time TomTom user and member of this community, but I haven't used the forum since 2014.
Recently I tried to log in to ask a question and it failed with the message "you are banned".

I have no idea what could have prompted it.

I created this new account in an attempt to reach out to the moderators to resolve it.

Please help.

lampard

Hi @aott

You should be able to access your old profile (Alexo) with the same credential.

Regards, lampard

YamFazMan

Hi
@aott
Welcome to the site....
There have been several changes to the Forum Providers since 2014....
Probably something to do when migrating the forum users from the old Forum provider to the new provider... @Jim07 one of the Forum moderators should pick this up Tomorrow and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

aott

Hopefully it is just something technical.

I will PM the original account id to the moderator(s) and delete this one once it's resolved.

Thanks!

aott

Any suggestions who to PM it to?

Lochfrass

aott wrote: »

Any suggestions who to PM it to?

https://discussions.tomtom.com/en/messages/add/Jim07
you can use the link for a PM or in his profile klick on "Message"

lampard

Hi @aott

You should be able to access your old profile (Alexo) with the same credential.

Regards, lampard

Alexo

Thank you!

aott

Can't find a way to delete this account, so I will keep it as a backup in case things go south again.

Thanks again for your help.

YamFazMan

Hi
@Alexo
Good to see you're sorted

Stay Safe... ATB YFM

Niall

@Alexo
Welcome back