No GPRS connection, MCC, imei, SIM ID & Model all blank in settings / Network — TomTom Community

No GPRS connection, MCC, imei, SIM ID & Model all blank in settings / Network

My 1005 go has lost it's services. This happens every so often and usually I have to click on a link the support team send me and download something to it. There is a line through the connection signal indicator indicating it's not connecting to services.
It has lost is SIM ID, IMEI etc. info

Answers

  • Jim07Jim07 Posts: 3,773 Moderator
    Hi @MikeNabz .

    Most of the time is the sim id disapear it's or that the battery is too "weak" or the sim card is deffect.

    In both cases, due to the age of your device we cannot offer any repair.


    Jim
  • MikeNabzMikeNabz Posts: 3 [New Seeker]
    Hi Jim, sorry but you are wrong.
    This has happened a few times and each time when I called and spoke to customer support they just send me a download to mydrive app and I update the device and it’s back working again.
    Support told me it’s a known bug and it will happen from time to time which it has.
    I just need the download to fix this to be sent to me like it has been 6 or 7 times I. The past and it will work.
    Apologies, I just realised I said no GPS, it has GPS but no GSM.
  • YamFazManYamFazMan Posts: 17,991
    Superusers
    Hi
    @MikeNabz
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
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