Rider 550 goes into sleep mode while driving

Steven550
Steven550 Registered Users Posts: 2
New Seeker
edited December 2021 in Devices using Wi-Fi®
Is it possible to turn the automatic sleep mode off? My TomTom rider 550 goes into sleep mode while driving, which is very annoying because I want to see the route at all times. Anyone familiar with this? Thanks!
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Comments

  • Jim07
    Jim07 Administrators Posts: 4,647
    Moderator
    edited November 2020
    HI @Steven550

    Maybe he is sleepy or did you check if the lazy mode is off :-)

    To be more serious, is your device plug to a power source on your motorbike? Is the device has some battery issue ( I mean when it is out of power it turns off quickly?)

    Jim
  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    Hi
    @Steven550
    Welcome to the site...
    Is the Mount showing around 5.5 volts across the pins on the Mount ???

    1om6puklozse.jpg
    Stay Safe... ATB YFM
  • Steven550
    Steven550 Registered Users Posts: 2
    New Seeker
    Thank you both for your quick reply.
    The mount isn’t showing any volts at all, so I guess that’s the problem? I’ll fix the power issue and hopefully it'll solve the problem with the sleep mode. Fingers crossed!
  • YamFazMan
    YamFazMan Posts: 21,152
     Superuser
    Hi
    @Steven550
    Yes... Check the negative/ground connection a couple of users have had a faulty corroded earth connection on the bike...

    Stay Safe ATB YFM

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