Download maps to GO 620

honestrockey
honestrockey Registered Users Posts: 1
New Traveler
edited December 2021 in Devices using Wi-Fi®
I can not download maps to tomtom go 620
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Comments

  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @honestrockey

    When the GO620 is connected directly to the internet you should be able to:

    Tap Menu
    Tap Settings
    Tap Maps
    Tap Add a Map.
    You should get a list of the Tomtom maps available to you for countries and regions world-wide.

    You do not need the unit to be connected to a PC unless you only have a wired circuit, maybe for health reasons, or the Wifi signal is slowish. In that case open My Drive Connect on your PC then connect the GO620. When you see the page saying "do it the easy way" then follow the steps detailed above using the menu options on the GO620.

    Doug
  • Jim07
    Jim07 Administrators Posts: 4,417
    Moderator
    Hey.

    @honestrockey: I checked and the Map Update Service is active on your device. So what @DougLap said should solve your problem ;-)

    Cheers,

    Jim
  • Kertch
    Kertch Registered Users Posts: 1
    Novice Seeker
    I bought a Tomtom Go620 in Europe. I have tried everything recommended to add maps but I can only see maps of Europe. I need maps for north and South America nd the caribbean but they do not show up anywhere
  • Willy875
    Willy875 Registered Users Posts: 5,455
    Revered Voyager
    Come back on Monday, moderator @VikramK will review your account and assign you the service.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Kertch
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • biff290674
    biff290674 Registered Users Posts: 2
    New Seeker
    Hi can anyone help please? I have a new GO 620 and cant get USA maps to download, it doesnt even come up as an option. I thought this came with worldwide maps but the only map options i have to download are European ones and Russia. Thank you
  • Willy875
    Willy875 Registered Users Posts: 5,455
    Revered Voyager
    Hi

    Come back later, moderator @VikramK will review your account and assign you the service.
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @biff290674
    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • biff290674
    biff290674 Registered Users Posts: 2
    New Seeker
    many thanks
  • Balu22
    Balu22 Registered Users Posts: 3
    New Seeker
    Hei, I have the same Problem.
    Only Europe Maps are availaible.

    We need the north America maps, can you help me?
    Thank you!
  • Balu22
    Balu22 Registered Users Posts: 3
    New Seeker
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Balu22
    Welcome to the community! Please check for updates now.

    Regards,
    Vikram.
  • Balu22
    Balu22 Registered Users Posts: 3
    New Seeker
    @VikramK Thanks! it worked :)
  • Nstacey
    Nstacey Ascot, UKRegistered Users Posts: 2
    New Seeker
    I have the same problem. Bought GO620 in Uk but cannot download maps of USA. Can you help
  • Willy875
    Willy875 Registered Users Posts: 5,455
    Revered Voyager
    @Nstacey
    If in the map you have no map to add
    Come back tomorrow, moderator @VikramK will review your account and assign you the service.
  • Nstacey
    Nstacey Ascot, UKRegistered Users Posts: 2
    New Seeker
    Still cannot see USA maps to download. Can we get this resolved please.
  • Willy875
    Willy875 Registered Users Posts: 5,455
    Revered Voyager
    You have to wait until Monday the moderator is not working today.
  • DougLap
    DougLap Posts: 9,871
    Superuser
    Hi @Nstacey

    The Mod will post here the he has reviewed your account to advise what he has done or suggests you do.

    Doug
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Nstacey
    Sorry about the delay in reply...
    Services for your TomTom have been fixed. Please check for updates now.

    Regards,
    Vikram.
  • Villaman
    Villaman Registered Users Posts: 4
    Apprentice Traveler
    I have the same problem. I can only see Europe maps on my new Go620 and need North America. Can you investigate, please?
  • YamFazMan
    YamFazMan Posts: 20,833
     Superuser
    Hi
    @Villaman
    Welcome to the site....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,815
    Moderator
    Hi @Villaman

    Welcome to the community!
    My team has fixed the services for your TomTom, just do a soft reset and check for updates.



    Regards, Vikram
  • Villaman
    Villaman Registered Users Posts: 4
    Apprentice Traveler
    Hi @VikramK
    Thank you. I now have access to the other maps.

    Regards
  • Quirijn88
    Quirijn88 Registered Users Posts: 3
    New Seeker
    Hello!

    I am having the same issue. I cannot change or add any other map than the pre-installed European.

    Online in the TomTom environment I see that it is mentioned as a GO520 professional; while it is the GO620 Wifi.

    Please help
  • Quirijn88
    Quirijn88 Registered Users Posts: 3
    New Seeker