How come TomTom tech support can't be called by telephone or contacted by email?

Fait

What is it that makes it so TT can't be called about a problem? It is really a turn off and makes me not want to buy any more of their products.

YamFazMan

Hi
@Fait
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

Fait

I tried the chat but did not see the contact us button come up. I only saw subjects that had nothing to do with my issue. Why can't people just send a message and skip all the BS? If there was a solution I would have already have found it.

YamFazMan

Hi
@Fait
Just checked using the US site... Working OK for me....

ATB YFM

Pete_GSXR600

https://www.resolver.co.uk/companies/tomtom-complaints/contact-details

I Found this web site, for TOMTOM, but dont know if any help for you.

YamFazMan

Hi
@Pete_GSXR600
Welcome to the site....
Due to COVID-19 the phone service has been suspended
For Tomtom Support...
Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed

(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM

DougLap

Hi @Pete_GSXR600

Re the link you provided about Contacting Tomtom it should be noted that Tomtom’s Customer Support services are working via Chat and email as the persons concerned are working from home. Thus contacting the head office will not help.

Doug