no traffic info in Belgium

oomenlcjm_1
oomenlcjm_1 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
I have a Dutch GO Premium. In Belgium i doesn't recieve the traffic onfo.
Is this problem solved in the update i got today?

Answers

  • Jim07
    Jim07 Administrators Posts: 4,411
    Moderator
    Hi @oomenlcjm_1

    Traffic should work in belgium as well. Did you try a soft reset when you were in belgium? ( holding the on/off button till the drum).  If the traffic info still does not work after that, could you please provide us the following information? 

    Serial number:
    SIM ID from the device:
    Network Connection Status:

    Regards,

    Jimmy
  • socra000
    socra000 Registered Users Posts: 1
    Apprentice Seeker
    edited March 24
    Hello,
    My name is Julien
    I have the same problem for over half a year now. I travel a lot, mainly in the early mornings, from the south of the Netherlands (Maastricht and Sittard) to Brussels Airport, so not having accurate traffic info on my route gives a lot of inconvenience. Please HELP!!!

    TomTom Info:
    Network Connection Status: Wi-Fi (I am now at home)

    Kind regards,
    Julien Socrates

    Admin: private data removed - we can see the email and the linked device on the back-end