App subscription expired after 6 months when 12 month paid for via card linked to my phone — TomTom Community

App subscription expired after 6 months when 12 month paid for via card linked to my phone

BigjohnrmasonBigjohnrmason Posts: 2 [Apprentice Traveler]
Hi, I have the Tomtom GO App running on my Oneplus 3 Android(9.0.6) phone where I bought a 12 month subscription back in May via my phone. Out of the blue (approx 6 months into the 12 month subscription) it is asking me to choose a plan for another subscription. In Play store the Subscription shows as active to May 2021.
Help and why?

Cheers,

John..

Best Answer

  • BigjohnrmasonBigjohnrmason Posts: 2 [Apprentice Traveler]
    Accepted Answer
    After further investigation and looking deeper into other posts I think I have resolved this issue on my phone - the problem was having more than one Google account logged in on the phone which confuses things somwhat and the APP then no longer recognises the subscription. I disconnected a second Google log in (my work!) and then re installed the APP and all seems Ok for now

Answers

  • BigjohnrmasonBigjohnrmason Posts: 2 [Apprentice Traveler]
    Accepted Answer
    After further investigation and looking deeper into other posts I think I have resolved this issue on my phone - the problem was having more than one Google account logged in on the phone which confuses things somwhat and the APP then no longer recognises the subscription. I disconnected a second Google log in (my work!) and then re installed the APP and all seems Ok for now
Sign In or Register to comment.

Who's Online in this Category1

Jarski
Jarski