No maps Available ??? — TomTom Community

No maps Available ???

jase7072jase7072 Posts: 2 [Novice Seeker]
i have Go 40 devices with no maps available. I can not update. I need to have live chat with tom tom rep ???

Best Answer

  • lampardlampard Posts: 4,991 Moderator
    Accepted Answer
    Hi @jase7072

    Welcome to the Community! I've fixed the map subscription on your GO 40 devices linked to your email address. Please connect those to the computer and update it using MyDrive Connect.

    Once you update the maps, make a factory reset on your device and it'll activate the traffic services on your device after you connect it to the smartphone.

    Regards, lampard

Answers

  • YamFazManYamFazMan Posts: 17,986
    Superusers
    Hi
    @jase7072
    Welcome to the site....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed

    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 17,986
    Superusers
    edited November 10
    Hi Again....
    The early Maps fitted easily onto 8GB on-board Memory, but the Map sizes increases with every update... Now the 8GB limit on-board Memory size on the NAV4 devices is an unfortunate, but real Catch22 situation....
    The latest NAV4 Full Europe Map size is now around 9GB
    @lampard one of the Forum Moderators should pick this up and add a small Map to your Account to get you passed the 'Catch22' No Maps Found error....

    See Catch22... https://discussions.tomtom.com/en/discussion/comment/1686043/#Comment_1686043

    Stay Safe... ATB YFM
  • lampardlampard Posts: 4,991 Moderator
    Accepted Answer
    Hi @jase7072

    Welcome to the Community! I've fixed the map subscription on your GO 40 devices linked to your email address. Please connect those to the computer and update it using MyDrive Connect.

    Once you update the maps, make a factory reset on your device and it'll activate the traffic services on your device after you connect it to the smartphone.

    Regards, lampard
  • jase7072jase7072 Posts: 2 [Novice Seeker]
    Many Thanks Lampard. I have sent you a message re the others I have with the same problem. If i load them on to my account can you fix the subscription on them ??
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