Computer does not recognize the GO 500 device

Tommi500

Computer does not recognice the device, win10 system

DougLap

Hi @Tommi500

Does this help.

https://help.tomtom.com/hc/en-gb/articles/360013900240-Navigation-device-not-connecting-to-computer-MyDrive-Connect-

Doug

Tommi500

BBCode???

YamFazMan

Hi
@Tommi500
Have you installed MyDrive Connect ???
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

If you have already installed MyDrive Connect....
Firstly Try....
Disconnect your GO 500 (Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login...
Now Connect & Start your GO 500....
__________________________

If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775

Stay Safe... ATB YFM