Computer does not recognize the GO 500 device
Tommi500
Registered Users Posts: 2 
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Computer does not recognice the device, win10 system
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Hi
@Tommi500
Have you installed MyDrive Connect ???
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
If you have already installed MyDrive Connect....
Firstly Try....
Disconnect your GO 500 (Do not Reconnect your device until instructed)
Logout of MyDrive Connect....
From the Power menu 'Restart' your PC (NOT Turn it Off 'n' On again)....
Run MyDrive Connect & Login...
Now Connect & Start your GO 500....
__________________________
If you are still having problems with MyDrive Connect... I find deleting the "HOME3" and the "MyDrive Connect" folders in the MyDrive Connect Program will usually bring MyDrive Connect back to life...
See... https://discussions.tomtom.com/en/discussion/comment/1704775/#Comment_1704775
Stay Safe... ATB YFM1
