Traffic services on GO 6200
Pest
Posts: 3 [Apprentice Seeker]
Hi, the Traffic services on my TomTomGO PRO 6200 are not working.
The device has lifetime traffic but the device shows 'Traffic Service unavailable'.
I have tried resetting the device etc but it will not work.
This discussion was created from comments split from: Go PRO 6200.
The device has lifetime traffic but the device shows 'Traffic Service unavailable'.
I have tried resetting the device etc but it will not work.
This discussion was created from comments split from: Go PRO 6200.
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Answers
Superuser
Hopefully @lampard will pick this up on Monday and sort your units settings on the TT servers if required. Look back here then to see what he advises.
Doug
The Traffic services on your GO PRO 6200 are now active, please make a soft reset on your device and test.
Regards, lampard
Welcome to the community!
I don't see any issues with the services/subscriptions on your account. The GO WiFi 6200 comes with the built-in SIM so it should connect to TomTom Services without being paired with a smartphone.
Could you try the troubleshooting steps advised in the video below, please?
Regards, Vikram
Superusers
@Nelly43
Welcome to the site....
GPRS SIM connection on the Tomtom Live devices....
There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
To check the Data Connection status....
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Further Info...
See... https://discussions.tomtom.com/en/discussion/comment/1752190/#Comment_1752190
Stay Safe... ATB YFM
First time they told me to go for a hard reset, followed by a soft reset. That didn't work. After that they told me that all these devices had the same problem and it would be solved with a software update. After they said they made a change in my account that would solve the problem (it didn't). After that they made a change in my Sim-card (that didn't work). After that they once again came with the hard reset followed by a soft reset (that didn't work). After they made a reset of the sim-card (spoiler alert; it didn't work). And just now they once again said they solved the problem with resetting the Sim-card. I'm sure it won't work again.
And they have escalated the problem at least three times to their manager (ahum).
Also they said numerous times that I could just connect the Tomtom with a smartphone and use the smartphone as hotspot. That's no option for me; I bought an expensive Tomtom go 6200 and it has the functionality of the € 170,00 cheaper Tomtom Essential.
Customer service is just dramatic. They really don't care about the customers. They don't offer any solution and it's my problem, not theirs.
So if your Tomtom doesn't work, the best solution is to return it and go for a better brand (Garmin comes to mind).
Superuser
If you Tap Menu do any of the icons along the bottom have a line through them particularly the one bottom left which is the speaker On/Off icon. Tap them and then the sound should be restored.
Doug