Paid two times for SpeedCamera monthly subscription on the same gps

edvlili

Last month I was billed two times for the same service on the same GPS. I purchased the speed camera service for a month and sure enough after a month i was charged two times on the same gps. Sent an email to TomTom customer support on 4th of November still no answer.

YamFazMan

Hi
@edvlili
Welcome to the site….
Tomtom subscriptions now 'Auto Renew' by default....
See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions

Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...(Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support


Tomtom FAQ… How to cancel an ongoing service subscription….
Here… https://help.tomtom.com/hc/en-gb/articles/360013902260-How-to-cancel-an-ongoing-service-subscription

Stay Safe... ATB YFM