Wi-Fi Authentication problem on Go Premium

Jude_8
Jude_8 Registered Users Posts: 3
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
Just bought Go Premium to replace my trusty Classic XXL that's no longer supported.
Cannot connect to my WiFi - just says 'Authentication problem' - am now at a loss how to deal with it, and at the moment wish I'd never bought it. As far as I can see, router fine, laptop fine.
Otherwise all OK so far - connected to phone on Bluetooth, but this is exasperating stumbling block!
Any suggestions?
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Answers

  • DougLap
    DougLap Posts: 10,168
    Superuser
    Hi @Jude_8

    For starters is your Wifi set to 5ghz onl?. The Premium only works with 2.4ghz.

    Doug
  • Jude_8
    Jude_8 Registered Users Posts: 3
    Apprentice Seeker
    Thanks for suggestion but it is indeed to set to 2.4ghz

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