Mydrive account lagging my tomtom 6250 — TomTom Community

Mydrive account lagging my tomtom 6250

Hi, My tomtom is very lagged, keep rebooting. Iv got this problem ONLY when im logged in mydrive on tomtom. Whats wrong?

Comments

  • YamFazManYamFazMan Posts: 17,986
    Superusers
    edited November 6
    Hi
    @lukaszskw
    Welcome to the site...
    lukaszskw wrote: »
    Hi, My Tomtom is very lagged, keep rebooting. Iv got this problem ONLY when I'm logged in MyDrive on Tomtom. What's wrong?
    Are you using an iPhone ??? Do you mean logged into the MyDrive App or the MyDrive menus in the Setting menus on the 6250 ???

    There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App...
    Just use a straight simple Bluetooth Connection....

    For more info see... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911

    Stay Safe... ATB YFM
  • lukaszskwlukaszskw Posts: 3 [Apprentice Seeker]
    YamFazMan wrote: »
    Do you mean logged into the MyDrive App or the MyDrive menus in the Setting menus on the 6250 ???

    MyDrive menus in the Setting menus on 6250. I tried on 2 different devices. Amazon sends me a brand New 6250 but I still have the Same issue.
  • YamFazManYamFazMan Posts: 17,986
    Superusers
    Hi
    @lukaszskw
    Do you happen to have two devices registered to the same Tomtom Account ???
    If 'Yes... Are the devices logged into the MyDrive menus in the Setting menus and are both devices in use at the same time ???
    __________________________

    Re... Multiple NAV4 or NAV5 devices using the same Email Address & Password... This configuration can give problems if two or more devices are being used at the same time....
    For example....
    Markos01 wrote: »
    Hi all
    I have a Go 5000 and a Go 6000 – which my parents use – and both are on the same account. Just recently we were both using our devices simultaneously but heading in different directions, and we both had our routes automatically changed by each other's device which I wasn't expecting!
    What's the solution for this: do I have to take one device off the account and create a new account for it? Will it lose the speed camera subscription if I do this?
    Any help appreciated!
    Answer.... Logging out of MyDrive on your devices is the way to go....
    When you need to sync a route file, log back into MyDrive on the device/s you wish to sync the data
    I use this method with 8 devices... After all, you only need to enter the password, the device remembers the email address
    ____________________________________

    If you're not happy logging in/out of MyDrive on the devices, you will need to set up a MyDrive account with different Email and password for each device... the downside is you will need to set up and maintain multiple MyDrive (Web) Route planner accounts for any MyPlaces, POI's and Routes you wish to sync to each individual device
    ____________________________________

    I maintain three NAV4 devices GO 5000, Start 60, Rider 400 and five NAV5 (Wi-Fi) GO 520, 620, GO 6200, GO Premier & Rider 550 by simply logging in/out of MyDrive
    I use a single password across all the devices... You only need to enter the password, the device remembers the email address
    Most of the time on the individual devices I am out logged of MyDrive and only log in to sync data as required, then log out again

    NAV4.................. Tap (.... Menu) --> Tomtom Services --> MyDrive... Stop Syncing
    NAV(5)+Wifi)... Tap (.... Menu) --> Setting --> MyDrive... Stop Syncing
    _____________________________________

    Note.....
    Logging out of MyDrive on the device does not stop the device receiving Tomtom Traffic and live services info
    The above does not work in the USA the Live Traffic system is different to UK/Europe

    Stay Safe... ATB YFM
  • lukaszskwlukaszskw Posts: 3 [Apprentice Seeker]
    YamFazMan wrote: »
    Hi
    @lukaszskw
    Do you happen to have two devices registered to the same Tomtom Account ???
    If 'Yes... Are the devices logged into the MyDrive menus in the Setting menus and are both devices in use at the same time ???
    __________________________



    I'm using only 1 device when I'm logged in + phone. I tried to use a different account( different email, password) but I had exactly the same problem on second account.


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