No GPRS connection on GO 6200 — TomTom Community

No GPRS connection on GO 6200

I need help i am fixing my fathers navigation. It says no GPRS and the connection is a USB type. I searched the internet and i got nothing. Apparently this is a common issue but how do i fix it? anyone know

Answers

  • YamFazManYamFazMan Posts: 17,987
    Superusers
    Hi
    @Munib
    Welcome to the site
    From your profile you say GO 601 do you mean GO 610 ???

    Stay safe... ATB YFM
  • LochfrassLochfrass Posts: 13,113
    Superusers
    A Go610 has no Sim(GPRS). Maybe a Go6100??
    If it is not used for more than 18 months, the Sim may have been deactivated.
  • MunibMunib Posts: 4 [New Seeker]
    @YamFazMan it is GO6200
  • MunibMunib Posts: 4 [New Seeker]
    @Lochfrass 6200
  • LochfrassLochfrass Posts: 13,113
    Superusers
    Ah ok.
    Unfortunately it can often be read that the GPRS does not work.
    Please note that GPRS is deactivated in the WIFI area, because WIFI has priority over GPRS
    If the GPRS is also disconnected outside the Wifi range, contact the support to reactivate the sim.
    Here @YamFazMan has described very well how to contact the support:
    https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    For some Users it already helped to take the sim out of the device, clean it and put it back in. The sim is located under the sticker with the serial number in the bottom center of the device.
    But please do this only if the support cannot help and the device is out of warranty, because then the warranty expires
  • MunibMunib Posts: 4 [New Seeker]
    edited November 4
    @Lochfrass thats helps alot but the nav is not connected to the wifi. i will test if it works outside the wifi
  • DougLapDougLap Posts: 6,583
    Superuser
    Hi @Munib

    Assuming you are getting the GPRS shown as disconnected when outside in a good mobile signal area and you have tried a Factory Reset then you need to contact customer support so they can check the Sim.

    Doug
  • YamFazManYamFazMan Posts: 17,987
    Superusers
    edited November 4
    Hi
    @Munib
    Are you by any chance using the MyDrive App and iPhone running iOS 13 or above ???
    Be Aware....
    On the Live Devices (Built-in GPRS SIM)....
    If you turn Data for Traffic & other services 'ON'.....
    The Bluetooth/Phone Connection can take priority over the Live GPRS SIM


    For the GO Premium Data Connection GPRS SIM...
    I use.... Data for Traffic & other services....
    Turned 'OFF'


    71iiq7y9b9bc.jpg
    For more Info See.... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911

    Stay Safe... ATB YFM
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