GO Premium wont connect to Wi-Fi

CRHolder

GO Premium 6" I was not getting traffic information and TomTom recommended a factory reset. Reset but will not log on to WIFI and Traffic not connected. I have tried 3 different connections but it just gives a "obtaining IP address. Then saved. But when I press connect it just goes through the same process time and time again. The TomTom is sitting connected to my computer by USB and is within 6 feet of the router. There is a list of available networks and i have told it to forget all but the main one. I have just made my phone a hotspot and positioned it next to the TomTom but it is just saying "connected Saved" but it is not connected. The traffic has not worked for over a month and got me tangled in some bad situations so i am desperate to get it working. Its been one thing after another with this unit. Any Ideas please?

YamFazMan

Hi
@CRHolder

CRHolder wrote: »

(Snip) But will not log on to WI-FI and Traffic not connected. I have tried 3 different connections but it just gives a "obtaining IP address. Then saved. But when I press connect it just goes through the same process time and time again. The TomTom is sitting connected to my computer by USB (Snip)

When you say you are connected to your PC Over USB ??? Is MyDrive connect also running on your PC ??? If 'Yes' the USB Connection will take priority over the Wi-Fi Connection....
______________________

The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....

TomTom Video... Updating your navigation device using Wi-Fi



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on Your WI-FI name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________

Option... (1) Connected Wi-Fi


Updating the device....
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

Extra Maps are Installed/Maintained....
Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete

If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________

Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....


If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

Stay Safe... ATB YFM

CRHolder

OK understood. I have disconnected from USB and Yes WIFI now working. I am still getting " We are having trouble accessing TomTom services. Pleas try again later" However the services have not worked for a month.

DougLap

Hi @CRHolder

Hopefully @VikramK or @lampard will pick this up and check the units settings on the TT servers to see if they need adjusting to sort out the Traffic.

I have experienced the problem as you have described re Wifi and it has turned out to be an error when inputting the Password. Try to clear the saved data and retry the connection.

Doug

YamFazMan

Hi
@CRHolder

CRHolder wrote: »

(Snip) But will not log on to WI-FI and Traffic not connected. I have tried 3 different connections but it just gives a "obtaining IP address. Then saved. But when I press connect it just goes through the same process time and time again. The TomTom is sitting connected to my computer by USB (Snip)

When you say you are connected to your PC Over USB ??? Is MyDrive connect also running on your PC ??? If 'Yes' the USB Connection will take priority over the Wi-Fi Connection....
______________________

The NAV5 (Wi-Fi) devices normally update using Wi-Fi....
If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB....

TomTom Video... Updating your navigation device using Wi-Fi



If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on Your WI-FI name (The one Showing as connected)
A new Menu Page opens


On the left-hand side of the screen is your Wi-Fi Connection Status

Tomtom recommends a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
___________________________

Option... (1) Connected Wi-Fi


Updating the device....
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items

Extra Maps are Installed/Maintained....
Tap the 4Dot(.... Menu) --> Setting --> Maps

I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

Note... NAV(5 Wi-Fi) devices connected over Wi-Fi do not require MyDrive Connect to be running Even if MyDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
____________________________

Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommends a minimum Wi-Fi download speed of 30Mbps

Connecting hard-wired over USB is normally more reliable than any Over The Air Connections
Updating your new device over USB will require "MyDrive Connect"
Get it here..... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

There's no need to login to MyDrive Connect... See Note... (1)
Connect your Device to a USB Port on your PC
The Update will hopefully complete

If you're using a Laptop it would be also more advisable to use a hard-wire connection back from the Laptop to the Router....
_________________________

Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wi-Fi" etc....


If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wi-Fi" Splash screen... MyDrive Connect only needs to run in the background on the PC Taskbar... The NAV(5 Wi-Fi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all the update actions are executed on the device...
Tap the 4Dot (.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

Stay Safe... ATB YFM

CRHolder

OK understood. I have disconnected from USB and Yes WIFI now working. I am still getting " We are having trouble accessing TomTom services. Pleas try again later" However the services have not worked for a month.

CRHolder

OOPS. I have just gone in again and it is working. Thank you for your help. I have been trying to sort this for about 4 hours now but I think it is OK now.

CRHolder

Big Thank you

YamFazMan

Hi
@CRHolder
You're welcome, glad you're sorted

Stay Safe... ATB YFM

VikramK

Hi @CRHolder

I’m glad to hear you got it sorted!

When you're satisfied that your question has been answered, please mark your topic as solved so that others with a similar question may find the answer easier.

If you have further questions, don't hesitate to post back here.

Thanks, Vikram

CRHolder

Hi. You have to realise you are dealing with the super thick here. How do i mark the issue as Solved?

VikramK

Sorry, @CRHolder this topic was started as a discussion and so the option to mark it as an answer was missing.

But I have changed it, now you can see it just under every post.

- Vikram