Tomtom won’t switch on, on charge, on/off doesn’t work, no reset button,

_Anna_3_20

Tomtom won’t switch on, on charge, on/off doesn’t work, no reset button.
Was working fine, driving on a motorway then it switched off and wouldn’t switch back on.
Was connected to power, just died unexpectedly.
I can’t see a reset button above the sd card slot?
I want to return this for repair or replacement, I bought it 4 months ago.
Who do I contact about that? It’s an endless loop of chatbots and advice articles....

DougLap

Hi @_Anna_3_20

Sounds like a battery failure . What model unit is it and did you buy it from Tomtom directly. If not you need to return it to the place you bought it from for replacement..

If you bought it from Tomtom directly then follow this post to Contact Customer Support

https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

Doug